Configuration Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in setting up and maintaining the iKA systems configurations related to claims, pricing, and benefits.

• Support the testing and validation processes for configuration modifications.

• Document configuration activities and aid in updating system workflows.

• Execute basic test cases and help identify issues during the configuration testing phase.

• Provide support for post-production monitoring and reporting activities.

• Ensure clear and accurate documentation of configuration tasks and decisions is maintained.

• Communicate effectively with team members and escalate issues when necessary.

• Analyze data and assist in troubleshooting configuration-related problems.

• Utilize critical thinking skills to aid in resolving routine issues.

• Collaborate with senior analysts, business teams, and offshore resources.

• Participate in team meetings and contribute to the development of solutions.

• Adhere to organizational policies, procedures, and regulatory standards.

• Assist with audit and documentation efforts as directed.

⛳️ Requirements

• An Associate's Degree or some college coursework in Computer Science, Business Administration, or a related field is preferred.

• A minimum of 2 years of experience in healthcare systems or configuration support is required.

• Familiarity with iKA systems, HealthRules, Facets, AMISYS, or QNXT is beneficial but not mandatory.

• Basic knowledge of testing and debugging concepts is expected.

• Proficiency in Microsoft Word, Excel, and PowerPoint; familiarity with Visio and Agile tools (e.g., JIRA) is advantageous.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options