Complaints Compliance Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Independently compose and assess responses to intricate complaints from regulatory bodies and clients for Core Bank and CCBX fintech partners.

• Ensure that complaint responses adhere to relevant requirements and pinpoint potential regulatory risks.

• Develop recommendations and escalate issues internally when needed.

• Provide an independent and objective review of risk management practices.

• Oversee case queues, monitor aged complaints, and guarantee SLA compliance through data-driven interventions.

• Review open complaints daily to ensure responses are submitted before regulatory deadlines.

• Follow internal processes, procedures, and job aids to ensure accurate and consistent resolution of complaints.

• Assist external regulators and internal audit teams with requests, maintaining comprehensive documentation.

• Implement consumer protection regulations, including Reg E, Truth in Savings Act, UDAAP, FACTA, Reg Z, Reg B, and the Fair Credit Reporting Act.

⛳️ Requirements

• Over 3 years of pertinent experience in banking compliance, regulatory risk, or handling fintech-related complaints.

• More than 2 years of experience in complaint management.

• Strong knowledge of consumer financial protection laws and regulatory frameworks within banking and fintech.

• Bachelor’s degree or an equivalent combination of education and relevant experience.

• Advanced skills in Microsoft Excel, including data analysis, pivot tables, and complex spreadsheets.

• Intermediate skills in PowerPoint, SharePoint, Teams, and Word.

• Strong analytical and problem-solving abilities.

• Capability to evaluate risks and propose corrective measures.

• Outstanding written and verbal communication skills.

• Ability to utilize independent judgment and conduct complex analytical work autonomously.

• Proficiency in prioritizing tasks and managing competing deadlines in a fast-paced environment.

• Initiative, self-starting attitude, excellent organizational skills, and keen attention to detail and accuracy.

• Effective collaboration across Compliance, Risk, and Customer Support teams.

• Experience with Banking-as-a-Service (BaaS) or fintech compliance is preferred.

• Must be able to work without employment sponsorship.

🏝️ Benefits

• Three competitive medical plan options.

• Health Savings Account (HSA) with tax benefits and employer contributions when eligible.

• Flexible Spending Accounts (FSA) for healthcare and dependent care expenses.

• Dental and vision insurance.

• Company-paid basic life insurance with optional additional coverage for employees and dependents.

• Long-term and short-term disability insurance.

• Supplemental Hospital Indemnity, Accident Insurance, and Critical Illness coverage.

• 401(k) retirement plan with company matching.

• Generous vacation and sick leave policies.

• 11 paid holidays.