Cloud Infrastructure Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee, address, and resolve production incidents and operational challenges.

• Manage routine operational responsibilities that currently occupy team capacity, including deployments, configuration changes, access management, and maintenance windows.

• Participate in an on-call rotation, sharing responsibility for after-hours production support.

• Collaborate with support and development teams to troubleshoot and resolve platform-related issues.

• Execute and validate infrastructure modifications in production settings.

• Update and enhance documentation for operational protocols.

• Manage patches, upgrades, certificate renewals, and other recurring operational activities.

• Monitor system health, respond to alerts, and uphold Service Level Agreements (SLAs).

• Identify repetitive manual tasks and implement automation to eliminate them.

• Develop scripts, utilities, and self-service tools to lessen operational strain.

• Enhance observability to detect issues before they escalate into incidents.

• Minimize friction and manual steps in release and deployment processes.

• Empower developers to manage routine tasks independently of the infrastructure team.

• Transition manual processes into automated, repeatable infrastructure code using Terraform.

• Produce improved runbooks, automation, and workflows.

• Assist in quantifying operational workload and demonstrate its reduction over time.

• Liberate permanent team members to focus on strategic initiatives.

• Support the infrastructure needs of development teams and remove obstacles from their work.

• Document operational knowledge and procedures that currently reside solely in individuals' minds.

• Provide clear documentation and knowledge transfer for systems and automation you develop.

• Engage in team rituals, including standups, retrospectives, and planning, to stay aligned with team priorities.

⛳️ Requirements

• 5-8 years of experience in infrastructure, platform, Site Reliability Engineering (SRE), or DevOps engineering.

• Strong operational foundation: Experience managing production systems and responding to incidents.

• Demonstrated skills in toil reduction: Proven track record of identifying and automating repetitive tasks.

• Extensive expertise in cloud infrastructure (AWS preferred).

• Proficient in infrastructure-as-code, specifically Terraform.

• Experience with container orchestration tools (Kubernetes, Nomad, or similar).

• Familiarity with service mesh and service discovery technologies (Consul, Istio, or similar).

• Experience with secrets management solutions (Vault, Secrets Manager, or similar).

• Strong understanding of monitoring, alerting, and observability principles.

• Comfortable with on-call responsibilities: Experience in incident response and production support.

• Proven ability to quickly onboard and become effective in new environments.

• Strong troubleshooting abilities: Capable of diagnosing complex system issues under pressure.

• Self-directed work approach: Requires minimal supervision for operational tasks.

• Strong inclination towards automation: Natural tendency to eliminate manual processes.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• Collaborative and inclusive work environment.