Clinic Administrator

📋 Description

• Oversee shared service inboxes and intake channels, effectively triaging and directing referrals and service requests to the relevant internal teams.

• Assess incoming referrals to guarantee completeness, funding authorization, and adherence to operational and program guidelines.

• Organize intake scheduling by coordinating client and clinician availability within set system processes and timelines.

• Address client and external stakeholder inquiries related to intake status, documentation requirements, and service timelines.

• Assist with funding verification activities, payment documentation processes, and coordination with internal Finance teams.

• Generate, prepare, and disseminate system-based and operational reports as necessary.

• Visit the office monthly to perform workplace safety checks and oversee the distribution of incoming mail.

• Collaborate with property management concerning facility maintenance, office operations, and site-related issues.

• Assist Clinic Management with operational projects, workflow improvements, and ongoing process enhancement initiatives.

⛳️ Requirements

• At least 2 years of experience in a professional office and customer service setting.

• Proficiency in Word, Excel, and PowerPoint.

• Post-secondary education along with courses in psychology and/or business administration would be beneficial.

• Strong organizational and time management capabilities.

• Exceptional verbal and written communication skills in English; proficiency in French would be advantageous.

🏝️ Benefits

• Health insurance

• Competitive pay

• Opportunities for professional development