Client Support Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the primary point of contact for clients through phone, email, and chat, delivering prompt, courteous, and precise assistance.

• Respond to inquiries regarding services, appointments, locations, and basic account or portal access issues, escalating clinical or complex questions to the relevant team.

• Schedule, reschedule, and confirm appointments in the electronic system as required, adhering to established protocols.

• Aid clients in comprehending the instructions received from the clinic (e.g., what to bring, insurance details, forms, or documents).

• Accurately document all client interactions in the appropriate systems, in compliance with internal procedures.

• Recognize urgent or sensitive matters and follow escalation protocols to guarantee that clients receive timely attention.

• Collaborate closely with internal teams (scheduling, billing, medical records, and clinical staff) to address multi-step client issues.

• Uphold a high standard of professionalism, empathy, and confidentiality in every interaction, in accordance with organizational and privacy guidelines.

⛳️ Requirements

• Prior experience in customer service, call center, or client support; experience in healthcare or nonprofit sectors is advantageous but not mandatory.

• Strong verbal and written communication abilities with a patient, empathetic, and solution-oriented approach.

• Proficient in using computers, various software systems, and learning new tools for scheduling, documentation, and communication.

• Exceptional organizational skills and attention to detail, with the capacity to manage multiple tasks in a dynamic remote setting.

• Ability to work independently, meet performance and quality standards, and adhere to established processes.

• Dedication to upholding client privacy and managing sensitive information appropriately.

🏝️ Benefits

• Competitive hourly wage based on experience, accompanied by regular performance evaluations.

• Paid time off (PTO) and holidays in accordance with organizational policy.

• Eligibility for medical, dental, and vision coverage for full-time employees.

• Access to retirement or savings plans, if eligible under company policies.

• Paid training and continuous professional development to enhance your skills.

• Opportunities for internal advancement into administrative, IT, or coordination roles.

• Flexible, fully remote work environment that promotes work-life balance.

• Supportive, mission-driven culture focused on serving patients and communities throughout North Texas.