Client Support Representative

This is a fully remote position, open to applicants in Ecuador.

📋 Description

• Provide remote assistance to clients through email, phone, and messaging platforms.

• Address travel-related questions in a prompt and professional manner.

• Aid in making itinerary modifications, cancellations, updates, and accommodating special requests.

• Offer clear guidance on destinations, travel requirements, and agency procedures.

• Keep track of upcoming trips and proactively engage with clients as necessary.

• Effectively resolve issues while ensuring a high level of customer satisfaction.

⛳️ Requirements

• Exceptional written and verbal communication abilities.

• Experience in customer service (preferably in travel, hospitality, or support roles).

• Highly organized, reliable, and attentive to detail.

• Comfortable working autonomously in a completely remote setting.

• Quick to adapt to new systems, booking platforms, and digital tools.

• Enthusiastic about travel and committed to providing excellent client support.

🏝️ Benefits

• Fully remote position.

• Flexible scheduling options.

• Comprehensive training and ongoing support.

• Opportunities for growth within a travel-oriented company.

• Access to travel-related perks and industry discounts.

• Supportive and collaborative remote team environment.