Client Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle inbound and outbound customer service calls and emails promptly.

• Perform file audits to verify the accuracy and completeness of records and documents.

• Upload and download documents to the CRM system.

• Respond swiftly and effectively to inquiries from third-party contractors.

• Review and organize medical records efficiently.

• Carry out other administrative tasks as assigned.

⛳️ Requirements

• Minimum of 1 year of experience in customer service, administrative support, or a similar field.

• Strong communication and organizational abilities.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

• Familiarity with CRM software is advantageous.

• Capable of multitasking and managing various priorities in a fast-paced setting.

• Detail-oriented with excellent proofreading skills.

• Outstanding phone etiquette.

• Ability to work independently and meet deadlines.

• Capacity to sit at a computer for extended periods.

• Proficient in operating a computer and/or laptop, including typing, clicking, and viewing a monitor for long durations.

• Must demonstrate adaptability and a willingness to accept constructive feedback.

🏝️ Benefits

• 401(k) Plan

• Medical Insurance

• Paid Holidays

• Paid Time Off