Client Success Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Proactive and reactive updates to contacts across internal systems, including Salesforce and our proprietary Partner Site.

• Management and updating of client data within the Partner Site, covering asset creation, contact management, and username/password resets.

• Coordination and dissemination of trials and information regarding FTG products and platform services.

• Support on various assignments related to the annual rating report deliveries, Star Rating announcement, our Luxury Summit event, and other special projects and events.

⛳️ Requirements

• Minimum of 3 years of experience in Client Success or a related field.

• High proficiency in MS Office/Excel.

• Experience with Salesforce is a plus.

• Exceptional written communication skills in English.

• Creative and analytical thinker with robust end-to-end problem-solving abilities.

• Highly organized, mature, self-motivated, and capable of working independently.

• Ability to multitask and meet daily deadlines.

🏝️ Benefits

• Health insurance.

• Professional development.