Claims Specialist III – Mortgage

This is a fully remote position, open to applicants in United States.

📋 Description

• Prepare insurance claims for mortgages related to properties acquired by various agencies or investors.

• Complete the reconciliation of all advances to be incorporated into the claim.

• Validate all required supporting documents necessary for the claim.

• Maintain accurate records and reports for management about daily production activities.

• Conduct internal quality control audits of post-claim activities within the department.

• Identify current trends that may necessitate additional training measures for Supervisors.

• Perform internal quality assurance audits before the submission of claims.

• Assist in updating relevant workstations for processing claim payments.

• Provide support for agency and client demands following claims.

• Follow up on and track the payment status of submitted claims.

• Conduct miscellaneous research to facilitate daily tasks.

• Perform research related to post-claim activities, such as addressing issues with missing documents or agency inquiries.

• Complete the task queue and accurately document in the internal system.

• Undertake any other duties as assigned.

⛳️ Requirements

• A High School Diploma or equivalent is required.

• 4 to 5 years of experience in default mortgage servicing, mortgage insurance claims, and/or the legal field.

• Strong understanding of accepted business practices within the mortgage industry and the claims process.

• Solid knowledge of the foreclosure process and relevant guidelines.

• Experience with LPS-MSP (Mortgage Servicing Platform).

• Ability to manage time effectively and set priorities.

• Capability to make sound decisions and resolve issues efficiently.

• Ability to work independently while effectively meeting deadlines.

• Proficient in communicating effectively in writing, in person, and over the phone.

• Proficient in Microsoft Office applications, particularly Excel and Word.

• Ability to maintain strict confidentiality regarding sensitive information.

🏝️ Benefits

• Optional medical, dental, vision, life, and disability insurance coverage.

• Paid holidays, vacation days, and sick leave benefits.

• Fidelity National Financial matching 401(k) plan and employee stock purchase programs.

• Access to mental health resources, including complimentary Calm memberships.

• Discounts available on gym memberships, pet insurance, and employee purchasing programs.

• Tuition reimbursement program that promotes your ongoing education and professional development.