Claims Administrative Assistant

📋 Description

• Assist Claims Adjusters with the intake, documentation, and processing of incidents related to transportation (e.g., accidents involving buses, student injuries, property damages).

• Gather, organize, and oversee pertinent documentation, including police and driver reports, medical records, student rosters, driver logs, and photographs.

• Receive and direct calls, emails, and correspondence; respond professionally to inquiries from internal and external parties (such as law firms, insurance companies, parents, and medical offices).

• Monitor and document adherence to transportation safety and reporting regulations.

• Keep electronic claim files accurate and current within the claims management system.

• Prepare and dispatch communications related to claims, including letters, reports, and summaries.

• Manage confidential information with professionalism and discretion.

• Provide general administrative support and assist with assigned special projects.

⛳️ Requirements

• Previous experience in Auto Claims is mandatory.

• High school diploma or equivalent is required (an Associate degree or higher is preferred).

• At least 3 years of administrative experience, ideally in insurance, logistics, or claims support.

• Familiarity with legal and transportation terminology/documents is advantageous.

• Strong organizational skills with a keen attention to detail and accuracy.

• Proficient in Microsoft Office Suite (Outlook, Word, Excel).

• Experience with claims management software is a plus but not essential.

• Exceptional verbal and written communication skills.

• Capability to multitask, prioritize, and work effectively in a fast-paced environment.

🏝️ Benefits

• We provide competitive compensation and benefits (which vary based on role, location, and business), including initiatives for physical and mental health.

• Medical, dental, and vision coverage.

• 401(k) plan.

• Paid holidays and vacation.

• Opportunities for professional advancement.

• Comprehensive training programs.

• Commitment to diversity and inclusion.

• Community service and impact initiatives.