Chief of Staff – Emergency Cash, Senior Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the EC goal performance monitoring systems, dashboards, and review processes to guarantee visibility into crucial metrics, priorities, and outcomes.

• Spearhead strategic planning and goal-setting initiatives, assisting the team in aligning around clear objectives and measurable outcomes.

• Enhance operating rhythms, meeting structures, and decision-making processes to optimize team effectiveness.

• Create and maintain evergreen systems, playbooks, and operational resources that bolster institutional knowledge and improve execution quality.

• Develop and promote an EC ‘Brand as Access strategy,’ positioning GiveDirectly’s Emergency Cash public profile to build recipient trust and foster relationships with mobile network operators, financial service providers, governments, and other stakeholders.

• Collaborate across GiveDirectly to ensure EC messaging for access is consistent, compelling, and aligned across external-facing channels, while integrating with our fundraising and systems change messaging.

• Manage the creation and upkeep of essential EC materials, including pitch decks, webpages, FAQs, briefing documents, one-pagers, and strategic narratives.

• Aid in managing GiveDirectly’s strategic partnerships with Mobile Network Operators (MNOs) by coordinating engagement plans, tracking commitments, and ensuring timely follow-up on key actions among partners and internal teams.

• Lead high-priority strategic initiatives that further Emergency Cash objectives and enhance team effectiveness.

⛳️ Requirements

• A minimum of 6 years of experience in strategy, operations, management consulting, business operations, organizational effectiveness, product strategy, or a similar field within a mission-driven or high-performance environment.

• Strong alignment with GiveDirectly's values and a proven demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity.

• Proven experience in building systems, processes, and operational mechanisms that enhance team performance, accountability, and organizational effectiveness.

• Background in leading strategic planning, goal-setting, performance management, or business review processes.

• Excellent strategic thinking and analytical abilities, with the capacity to identify patterns, synthesize insights, and convert findings into actionable recommendations.

• Exceptional project management skills and a history of independently driving complex, cross-functional initiatives from conception through execution.

• Superior written and verbal communication skills, including experience in creating executive-level presentations, strategic documents, and materials for stakeholders.

• Ability to influence and align diverse stakeholders without direct authority while managing multiple priorities in a fast-paced environment.

• Capacity to thrive in ambiguity, proactively identify opportunities for improvement, and develop practical solutions that can scale with a strong sense of ownership.

• Experience in crafting messaging, positioning, stakeholder engagement strategies, or go-to-market approaches for products, programs, or initiatives.

🏝️ Benefits

• Health benefits plan (exact details will vary by country)

• Flexible paid time off

• Allowances for desk set-up and learning and development