Chat & Text Therapist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Assist callers reaching out to the LGBTQIA Call Center utilizing the suicide hotline.

• Provide crisis intervention services over the phone.

• Suggest suitable referrals for available resources.

• Respond to all incoming calls in a prompt and professional manner.

• Evaluate the clinical situations and needs of callers.

• Deliver safe and effective clinical interventions.

• Ensure thorough, clear, and precise clinical documentation for data collection and funder reporting.

• Forward internal referrals to the relevant programs with necessary information.

• Collaborate with both internal and external clients and customers.

• Monitor call-in times for clients on a 72-Hour Suicide Watch or requiring Safety Follow-Up.

• Extend work hours beyond the scheduled shift when crises arise or paperwork remains unfinished.

• Participate in mandatory meetings and training sessions, including those outside regular shift hours.

• Be available to work evening and night shifts as needed.

• Support the hotline clinical coordinator in training new personnel.

• Keep program forms stocked and maintain a clean, organized hotline area.

• Complete required readings and projects that benefit Crisis or other departments.

• Attend in-person meetings, training, agency activities, and events outside of scheduled hours as requested.

⛳️ Requirements

• Must be a resident of Arizona.

• A Bachelor's Degree in Counseling, Social Work, or a related field is required.

• At least 3 years of experience in the behavioral health sector.

• Crisis experience is preferred.

• Supervisory experience is preferred.

• Program development experience is preferred.

• Exceptional oral and written communication skills.

• Clear and effective communication capabilities.

• Strong customer service skills.

• Excellent problem-solving and analytical abilities.

• Capacity to document detailed information accurately.

• Ability to multitask effectively.

• Maintain composure in crisis situations.

• Capability to work both independently and collaboratively.

• Recognize personal limitations.

• Ability to relate positively and empathetically to all individuals, regardless of age, race, creed, gender, or sexual orientation.

• Uphold professional conduct in accordance with ethical practices and agency policies and procedures.

• Maintain a professional demeanor while working remotely from home.

• Employees should be able to lift up to 25 pounds occasionally.

🏝️ Benefits

• Generous paid time off (PTO).

• 10 paid holidays each year.

• Medical plan options (4 choices available).

• Dental plan options (2 choices available).

• Vision plan options (2 choices available).

• 403(b) retirement savings plan.

• Retirement allowance.

• Company-paid Life/AD&D insurance and Long-Term Disability coverage.

• Voluntary additional Life and Short-Term Disability insurance.

• Tuition reimbursement program.

• Elder Care assistance.

• Pet insurance options.

• Opportunity for remote work from home.

• Equal employment opportunity and anti-discrimination protections.