Call Center Representative – Medicaid Member Support, Bilingual English/Spanish

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Utilizing a computerized system, addresses inquiries from South Carolina Medicaid members in a call center setting by following established scripts and procedures.

• Collects information, evaluates the needs of callers, investigates and resolves inquiries, and documents conversations.

• Delivers clear and concise information regarding member eligibility, assists callers in completing their Medicaid applications, and provides updates on their application status.

• Primarily serves as an advocate for Medicaid members to ensure their needs are adequately addressed.

• Navigates multiple computer screens while accessing and reviewing information from various applications.

⛳️ Requirements

• Must be at least 18 years old and possess a high school diploma or GED.

• Must be willing to undergo a pre-employment screening.

• Must successfully pass the Call Center – Service Skills Assessment and Internet Speed test.

• A minimum of 1 year of call center experience in telephone customer service or a related field is required.

• Proficient computer skills and the ability to utilize multiple programs are essential.

🏝️ Benefits

• Compensation is $17.50/hour, which may be lower than your state's minimum wage.

• Equipment will be provided.

• Paid training is included.

• Opportunities for career advancement are available.

• Comprehensive benefit options include health insurance coverage, optional dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick leave.

• PerkSpot - Employee discount program.