Call Center Representative – Medicaid Member Support

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Utilizing a computerized system, responds to inquiries from South Carolina Medicaid members in a call center setting while adhering to standard scripts and procedures.

• Collects information, evaluates caller needs, investigates and resolves inquiries, and documents calls accordingly.

• Delivers clear and precise information regarding member eligibility, assists callers with their Medicaid applications, and provides updates on application statuses.

• Adheres to established policies and procedures, including call management and escalation protocols.

• Primarily acts as an advocate for Medicaid members to ensure their needs are addressed.

• Navigate multiple computer screens while accessing and reviewing information from various applications.

⛳️ Requirements

• Must be at least 18 years old and possess a high school diploma or GED.

• Must be able to undergo a pre-employment screening.

• Must successfully complete the Call Center – Service Skills Assessment and Internet Speed test.

• A minimum of 1 year of call center experience in telephone customer service or a related field is required.

• Proficient computer skills and the ability to utilize multiple programs effectively.

🏝️ Benefits

• Equipment provided.

• Paid training.

• Career Growth Opportunities.

• Full Benefit Options - health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

• PerkSpot - Employee discount program.