Call Center Representative – Medicaid Member Support

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Utilizing a computerized system, responds to inquiries from South Carolina Medicaid members in a call center setting, adhering to standard scripts and procedures.

• Collects information, evaluates caller needs, investigates, and resolves inquiries while documenting calls.

• Delivers clear and concise details regarding member eligibility, assists callers in completing their Medicaid applications, and provides updates on application progress.

• Adheres to established policies and procedures, including call handling and escalation protocols.

• Primarily acts as an advocate for Medicaid members to ensure their needs are addressed.

• Navigates through multiple computer screens while accessing and reviewing information from various applications.

⛳️ Requirements

• Must be at least 18 years old and possess a high school diploma or GED.

• Ability to undergo a pre-employment screening.

• Must successfully complete the Call Center – Service Skills Assessment and an Internet Speed test.

• A minimum of 1 year of call center experience in telephone customer service or a related field.

• Proficient computer skills and capability to utilize multiple programs.

🏝️ Benefits

• Equipment is provided.

• Paid training offered.

• Opportunities for career advancement.

• Comprehensive benefit options available.

• PerkSpot - Employee discount program.