Call Center Representative

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Deliver outstanding customer support regarding claims, debit card concerns, and website navigation.

• Assist with commuter orders, eligible expenses, and inquiries about balances.

• Manage HSA contributions, distributions, and account setup processes.

• Address tax form inquiries and facilitate profile updates.

• Handle 30–40 calls each day while efficiently navigating multiple systems.

• Maintain a consistent flow of incoming calls from customers, managing various systems concurrently.

• Successfully complete a 3-week virtual training program followed by 2 weeks of Nesting.

⛳️ Requirements

• Previous customer service experience is beneficial but not necessary for success in this position.

• Must successfully finish a customer service assessment and a computer-based typing evaluation.

• High school diploma, GED, or college degree is required.

• A minimum of 6 months of customer service experience is preferred.

• Attendance in mandatory paid training must be 100% complete.

• Strong problem-solving abilities are essential.

• Capability to effectively multitask is required.

• Flexibility to work during weekends and holidays is necessary.

• Ability to handle a steady volume of incoming calls while utilizing multiple systems is crucial.

• Successful completion of a background check, including verification of education and previous employment, is mandatory.

• Home internet connection must have a minimum of 25 Mbps download and 10 Mbps upload speed.

• Must be able to connect the work computer directly to the home modem using an Ethernet cable.

• Satellite and wireless internet connections are not permitted.

• A quiet, distraction-free, and organized workspace is essential, with no one else present during work hours and no unauthorized electronics or writing materials in the area.

• Availability for schedules that operate 24/7, including weekends and holidays, is required.

• Candidates must reside in a state or municipality that complies with the applicable wage regulations related to compensation structures.

🏝️ Benefits

• Starting pay rate of $16.65 per hour.

• Paid time off accrual begins after 180 days of employment.

• Health benefits are available on the first day of employment.

• Coverage for medical, dental, and vision is provided.

• Opportunity to work fully from home.

• Company supplies a computer, monitor, mouse, keyboard, headset, Ethernet cord, and power cables.

• Training is compensated.

• Health insurance coverage is included.

• Optional dental and vision programs are available.

• Life and disability insurance are provided.

• Retirement savings plan is available.

• Paid holidays are offered.

• Paid time off (PTO) or vacation and/or sick time is included.

• Potential for bonuses or incentives based on business needs.