Call Center Customer Service Agent

This is a fully remote position, open to applicants in Florida, +5 more states.

📋 Description

• This position will progress swiftly once candidates obtain client clearance, so applicants should be prompt, well-prepared, and capable of fulfilling all onboarding and training requirements within the designated timeframes.

• Shifts are available around the clock, 24 hours a day.

⛳️ Requirements

• All candidates must successfully undergo the required background check.

• Potential disqualifying factors may consist of: Bankruptcy, recent felony convictions, unresolved financial obligations such as tax evasion or defaulted federal student loans. Final eligibility decisions will be made through the client’s background screening process.

• Agents are required to have a complete workstation with dual monitors and separate equipment; working solely from a laptop screen or keyboard is not permitted.

🏝️ Benefits

• Background Check and Client Clearance

• Computer and Equipment Requirements

• Quiet and distraction-free working environment

• Laptop or desktop provided by the Employee must at least meet the following specifications: Dual Monitors, Windows 11 based PC (no MACs or Chromebooks), Processor [CPU]: Intel Core i5 or higher, Intel i5, i7 or i9 (recent generation) / AMD Ryzen 5, 7, or 9 (recent generation), Memory [RAM]: 16GB with 12GB usable DDR4, Storage [Drive]: 256GB SSD (capable of storage upgrades), Screen Resolution: 1366x768, Necessary Connections: RJ-45/Ethernet, HDMI Out, A high-quality USB headset compatible with the above computer, A reliable method of taking and placing work contacts, A reliable method to contact the Employee Call-Out Line, Hardwired internet connection meeting these specifications: 20 Mbps download speed or higher, 10 Mbps upload speed or higher, and 20 ms latency or less.

• Internet Requirements: Candidates must complete a test through Speedtest.net and submit clear screenshots demonstrating: Download speed of 20 Mbps or higher, Upload speed of 10 Mbps or higher, Ping of 20 milliseconds or less.

• Additional Equipment: Two monitors, separate keyboard, separate mouse, and headset. Agents are required to have a complete workstation with dual monitors and separate equipment; working solely from a laptop screen or keyboard is not permitted.