Business Solutions Engineer III

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee and provide support for Jira Software, Jira Service Management, and Confluence (Cloud).

• Set up and enhance workflows, automations, permissions, and integrations.

• Maintain system performance, availability, and reliability.

• Develop and refine ITSM practices in accordance with ITIL standards.

• Lead improvement projects and manage change alongside stakeholders.

• Conduct troubleshooting, user assistance, training, and create documentation.

⛳️ Requirements

• Proficient with Atlassian Cloud tools (Jira Software, Jira Service Management, Confluence).

• Experience in configuring workflows, automations, permissions, and customizations.

• Strong grasp of ITSM processes and ITIL best practices.

• Background in system integrations and troubleshooting within cloud environments.

• Excellent analytical and problem-solving capabilities.

• Effective communication skills with the ability to collaborate with cross-functional teams.

• Self-motivated, organized, and adept at balancing technical and business perspectives.

• Proficient in Advanced/Fluent English.

• Bachelor's degree completed.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career growth.

• Flexible working arrangements to support work-life balance.

• Collaborative and inclusive work environment.