Business Process Lead – UAT, Training, Accessibility

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the Project Manager and architect to document the current OCIG workflows.

• Define functional requirements.

• Maintain the matrix for equivalence between legacy and modern workflows.

• Create User Acceptance Testing (UAT) scenarios and scripts.

• Coordinate user testing efforts.

• Document any defects and acceptance criteria.

• Develop training materials for users.

• Ensure user-facing accessibility is verified.

• Maintain the integrity of OCIG and executive workflows, demonstrating equivalence or approved enhancements.

• Deliver UAT plans, scripts, and outcomes.

• Provide training for administrators and super-users.

• Develop quick-reference guides.

• Ensure compliance with Section 508 standards.

⛳️ Requirements

• A minimum of 5 years of experience as a Business Systems Analyst, Functional Analyst, QA/UAT Lead, or in a comparable enterprise application role.

• Proven experience in documenting both current and future workflows.

• Skills in requirements elicitation and traceability.

• Familiarity with business rules.

• Experience with use cases, user stories, and process flows.

• Competence in UAT planning.

• Ability to create test scenarios and scripts.

• Experience in defect triage and retesting.

• Proficiency in requirements-to-test traceability.

• Ability to produce end-user and administrator documentation.

• Experience in user training.

• Strong writing skills.

• Experience working directly with government or regulated end users.

• At least 2-3 years of experience with one or more of the following: Dynamics CRM/Dynamics 365, Power Platform, Enterprise CRM, government case management, or systems for investigations/audit/compliance.

• Preference for experience with Dynamics/Power Platform.

• PL-200 certification preferred.

• Familiarity with Section 508/WCAG testing preferred.

• Experience with audit/investigation/case-management workflows preferred.

• Preferred experience with Government Inspector General work.

• Familiarity with Microsoft accessibility testing preferred.

• Experience in validating Power Automate workflows preferred.

• Resume should reflect experience with requirements workshops, workflow mapping, functional specifications, UAT ownership, defect tracking, training material development, and production acceptance.

🏝️ Benefits

• Competitive health insurance options for employees, including dental coverage.

• 100% company-paid vision plan.

• 401K plan featuring a generous company match and no vesting period.

• 100% company-paid life insurance.

• 100% company-paid long-term and short-term disability insurance.

• Training allowance available.

• Paid time off (PTO) and additional benefits.