Business Operations, Implementation Team Lead

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Take ownership of comprehensive portfolio management for new partner implementations, which includes cross-functional reporting, organizing team meetings, and liaising with key partner representatives.

• Oversee up to 10 simultaneous implementations during peak times, each requiring a 5-week onboarding period with critical milestones across intricate university systems and statewide collaborations.

• Directly manage two partner operations managers and mentor them on best practices for engaging with institutions.

• Create a standardized project plan that outlines dependencies, timelines, stakeholders, and deliverables tailored to various projects and partner categories.

• Lead the team’s risk management strategy by proactively identifying needs and challenges, and formulating mitigation plans for projects that are at risk or experiencing delays.

• Serve as a subject matter expert on partner data interactions, data standards, and quality measures, encompassing both initial and ongoing data files.

• Implement process enhancements to boost implementation efficiency and improve products and services while ensuring a positive customer experience.

• Collect thorough and accurate partner and program documentation, learner stopout lists, and sustainable operational file systems.

• Transition completed workstreams to the Partner Success, data, partner operations, marketing, and product teams.

⛳️ Requirements

• Bachelor’s degree.

• A minimum of 2 years of proven experience in a client-facing or account support capacity, including leading comprehensive projects from inception to completion.

• Experience leading project managers, implementation teams, or similar roles.

• Background in project management or coordination.

• Proven experience in gathering requirements from diverse business units.

• Familiarity with student and higher education data.

• Proficiency in Salesforce or another CRM system.

• Strong skills in Google Workspace and Excel.

• A strong customer focus, acting as the initial representative of ReUp during the implementation process.

• Excellent interpersonal, written, and verbal communication abilities with stakeholders at all management levels.

• CAPM certification or equivalent is advantageous.

• Legal authorization to work in the United States without employer sponsorship; ReUp is unable to provide visa sponsorship or work authorization transfers.

🏝️ Benefits

• Medical, dental, and vision coverage for employees.

• ReUp covers 100% of the employee's premium and 50% of any dependents' premiums.

• Up to $1000 employee HSA contribution / $2000 employee + dependent HSA contribution.

• PPO Buy-up plan available.

• FSA options available.

• Company-paid short-term disability, long-term disability, and life insurance for employees.

• Flexible time off policy.

• Opportunity for remote work.

• Up to 80 hours of dedicated sick time each year.

• 16 paid holidays annually, including Juneteenth and the last week of the calendar year.

• Company wellness days (2 per year).

• Day of Service (a paid day for volunteering).

• 401(k) retirement plan.

• Paid parental leave (12 weeks for primary caregivers, 6 weeks for secondary caregivers).

• Discounted pet insurance.

• Complimentary Headspace subscription.

• A diverse team that promotes a high level of collaboration, even in a highly distributed environment.