Bolsista Graduado – Data Analytics, IA Generativa, Jornada do Cliente

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Develop connectors and automated checks in Big Data to validate reporting facts (payment, amount, channel, status, dates).

• Design and implement a 360° Timeline integrating transactional events and customer interactions.

• Combine multiple internal sources into a unified view of the journey, ensuring end-to-end traceability.

• Operationalize the recurring routine "new case → dossier → checks → timeline → cause → recommendation".

• Create dashboards and indicators that will support decisions for process, system, and communication improvements.

⛳️ Requirements

• Education: Bachelor's degree.

• Fields of Study: Computer Science, Engineering, Information Systems, Data Science, or related areas.

• Strong programming skills in Python and SQL.

• Experience in building pipelines and queries in Big Data environments.

• Event-driven data modeling (timeline, temporal ordering, joins of heterogeneous sources).

• Familiarity with integrating multiple internal data sources.

• Version control with Git and documentation of pipelines.

• Experience with Spark/PySpark, Hive, or equivalent corporate Big Data environments (preferred).

• Familiarity with visualization tools (Power BI, Tableau, or similar) for executive dashboards (preferred).

• Knowledge of pipeline orchestration (Airflow or equivalent) (preferred).

• Previous experience in the financial/banking sector or customer service journeys (preferred).

• Understanding of NLP/LLM for integration with the Master front (preferred).

• Knowledge of LGPD and handling of sensitive data (preferred).

🏝️ Benefits

• Availability: 40 hours per week.

• Duration: 12 months.

• Stipend: R$ 7,000.00.

• Work: Remote.