Billing Tech Support Specialist, B2B SaaS

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer inquiries and requests regarding RCM and billing software through email using our help desk platform to assist them in finding accurate and efficient solutions.

• Manage ticket triage, escalate issues to the appropriate teams, and provide all necessary details to ensure those teams are prepared to support the customer.

• Assist in the creation, review, and prioritization of engineering tickets.

• Cultivate and maintain a thorough understanding of our product offerings to effectively address incoming customer inquiries within our single-channel support system.

• Foster customer satisfaction and loyalty by comprehending each customer’s unique and evolving needs, delivering value, and surpassing expectations.

• Enhance and advocate for the customer experience by identifying opportunities to improve our product and service features.

⛳️ Requirements

• Over 3 years of relevant experience in customer-facing roles such as technical support or similar positions.

• A background in medical billing is essential, with a strong preference for experience in Physical Therapy billing.

• Experience in any area of clinical development or medical billing operations, including clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow-up, claim review and submission, etc.

• Must possess a highly analytical mindset with an exceptional ability to troubleshoot and test use cases and issues in software.

• Self-motivated, proactive, and capable of learning quickly and independently.

• Ability to handle multiple tasks, maintain records, prepare reports, and adhere to specific instructions.

• Proficient in Microsoft Excel.

• Outstanding written and verbal communication skills.

• Willingness to learn and adopt new software.

🏝️ Benefits

• Competitive salaries.

• Remote/hybrid work environment.

• Potential equity compensation for exceptional performance.

• Flexible paid time off (PTO).

• Company-wide sponsored lunches.

• Company-covered disability and life insurance benefits.

• Company-paid family and medical leave.

• Medical, dental, and vision insurance benefits.

• Discounted pet insurance.

• Flexible Spending Account (FSA) and Commuter benefits.

• 401k plan.

• Complimentary subscription to digital fitness classes and wellness content.

• Recovery suite at headquarters, featuring a cold plunge, sauna, and shower.