Bilingual Spanish Customer Service Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Deliver essential assistance by connecting individuals to emergency shelter and resources from the convenience of your home.

⛳️ Requirements

• Fluent bilingual speakers in Spanish and English (both spoken and written)

• Experience in call centers or customer service

• Previous remote work experience is advantageous

• Proficient with technology and capable of navigating multiple systems

• Dependable: 100% attendance is mandatory for orientation and training, without exceptions

• Flexible availability required (including weekends)

• Computer & Equipment: Windows 11 based PC (no MACs or Chromebooks)

• Dual monitors – this setup allows you to view multiple programs concurrently while assisting customers.

• Processor: Intel i5, i7, or i9 (recent generation) / AMD Ryzen 5, 7, or 9 (recent generation)

• Minimum of 16 GB of memory (RAM) with 12 GB usable – this ensures your computer operates smoothly while using several tools simultaneously.

• CPU utilization must remain at 50% or lower

• A wired internet connection is necessary – Wi-Fi is not permitted; your computer must connect to the router via an Ethernet cable for a reliable signal.

• Download speed: 20 Mbps or higher (for data reception).

• Upload speed: 10 Mbps or higher (for data transmission).

• Ping: 20 MS or lower (for a swift and responsive connection).

🏝️ Benefits

• Opportunities for professional growth and development

• Competitive compensation and incentives

• Flexible work schedule to promote work-life balance