Bilingual Medical Customer Service Representative, Spanish/English

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls from patients and their families

• Offer support and information regarding healthcare services

• Triage calls and direct them to the correct department

• Address customer issues promptly and effectively

• Follow up with customers to guarantee their satisfaction

⛳️ Requirements

• Must be at least 18 years old

• High school diploma or GED required

• Minimum of 6 months of experience in customer service

• Basic proficiency in computer skills

• Excellent verbal and written communication skills in both English and Spanish

• Capability to work independently as well as collaboratively

• Ability to manage stressful situations

• Eagerness to learn and develop professionally

• Must successfully pass a background check for pre-employment screening

🏝️ Benefits

• Paid training

• Paid time off

• Bonus program

• 401(k) plan

• Life insurance

• Employee assistance program