Bilingual Interpreter

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Deliver consecutive interpretation services between English and Mandarin across a variety of sectors (medical, legal, customer service, etc.)

• Ensure total accuracy, clarity, and neutrality in interpretation—maintaining tone, intent, and emotion

• Uphold confidentiality and impartiality at all times

• Professionally manage call flow, including respectfully intervening when clarification is necessary

• Exhibit emotional intelligence, particularly during high-pressure or emotionally charged situations

• Utilize short-term memory retention, active listening, and note-taking techniques to handle longer conversations

• Strictly adhere to the interpreter’s role without providing personal opinions or advice

• Engage in ongoing training, coaching, and feedback sessions to sustain and improve performance

• Use basic computer tools (MS Office, internal platforms) to efficiently manage calls and document activity

⛳️ Requirements

• High school diploma or equivalent (mandatory); college education preferred

• Proficiency in English and Mandarin, with a B2+ level or higher

• Capability to pass a language and interpreting skills assessment

• Minimum of 6 months experience in call center, customer service, or interpreting

• Strong verbal communication skills, bilingual accuracy, and ethical decision-making

• Demonstrated ability to think clearly and act professionally in fast-paced, emotionally complex situations

• Strong sense of professional responsibility, integrity, and time management

• Comfortable with assertive communication and controlling sessions

• Basic computer skills, including typing and navigating MS Office

• Quiet, distraction-free workspace conducive to active listening and sustained focus

• Reliable home internet connection (cable, DSL, or fiber; cellular data and hotspots are not allowed)

🏝️ Benefits

• Comprehensive benefits package that includes medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options

• Private health insurance along with access to a collaborative and supportive team environment

• A proactive and accessible HR department that prioritizes staff health and happiness

• Four weeks of paid training (on-site or remote) covering interpretation techniques, note-taking, memory retention, call management, and emotional control

• Practical role-play simulations and coaching conducted by certified interpreters

• Continuous development opportunities, including advanced training for complex call types

• A meaningful opportunity to leverage your language skills to empower others, facilitate critical conversations, and create a lasting impact

• Career advancement possibilities in interpreting, QA, training, and leadership roles