Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Act as the main point of contact for clients, overseeing both inbound and outbound communications.

• Handle inquiries effectively to provide a smooth customer experience.

• Engage with customers through phone, email, chat, and social media to resolve concerns.

• Approach issues calmly and strive to de-escalate situations.

• Refer interactions to higher authorities when necessary and suitable.

• Address requests for assistance and manage payment processing.

• Document all call-related information for auditing and reporting needs.

• Offer constructive feedback regarding call issues.

• Upsell products or services when required.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of experience in customer service.

• Must be at least 18 years old.

• Proficient typing skills of at least 25 words per minute.

• Familiarity with desktop computer systems and general knowledge of Windows-based platforms.

• Previous experience in customer service and/or sales is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• Comprehensive health benefits, potentially including medical, vision, and dental coverage.

• Access to Employment Assistance Programs.

• Health and personal time off (HPT).

• Eligibility for various leave programs.

• Competitive 401(K) plans.

• Life insurance coverage.

• Supplemental medical insurance options.

• Critical care insurance available.

• Pet insurance options.

• Flexible Spending Account (FSA) plans.

• Discounts at retailers.