Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Arizona, +33 more states.

📋 Description

• Address customer inquiries by employing creative solutions to tackle a range of questions, issues, and concerns.

• Engage with customers through phone, email, chat, and/or social media to resolve their queries or issues.

• Calmly strive to resolve and de-escalate any problems.

• Escalate interactions when it is necessary and appropriate to do so.

• Respond to requests for assistance and/or process payments.

• Maintain records of all call-related information for auditing and reporting purposes.

• Provide insights and feedback on call-related issues.

• Upsell products or services as needed.

⛳️ Requirements

• High School Diploma or an equivalent qualification.

• At least 6 months of experience in customer service.

• Must be at least 18 years of age.

• Capable of typing a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess a general understanding of Windows-based systems.

• Experience in customer service and/or sales is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• TP provides benefits for you and your family.

• Medical, vision, and dental health coverage.

• Employment Assistance Programs, health and personal time off, and eligible leave programs.

• Competitive 401(K) plans.

• Life insurance, supplemental medical coverage, critical care insurance, and pet insurance.

• Flexible Spending Accounts (FSA) and retailer discounts.