Bilingual French/English Customer Service

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver first-level technical assistance concerning the installation, functionality, and upkeep of products and applications, while addressing various incoming customer inquiries.

• Foster and sustain positive relationships with customers by providing customized solutions and ensuring requests are managed effectively through coordination with different departments within the company.

• Identify and resolve technical problems utilizing established diagnostic tools and procedures.

• Elevate customer concerns as necessary.

• Ensure precise data entry utilizing designated applications.

⛳️ Requirements

• Must be a minimum of 18 years of age

• Available for full-time work

• A dependable wired home Internet connection is mandatory - Wi-Fi is not acceptable

• Exceptional proficiency in both English and French

• Strong computer literacy

• Bilingualism in French and English, both spoken and written, is essential to effectively manage calls from English- and French-speaking customers across Canada and globally.

🏝️ Benefits

• Opportunity for remote work

• Employee referral program

• Comprehensive medical, dental, and benefits packages

• Significant discounts on everyday products and services through the Canada Employee Perks program

• Opportunities for career advancement