Bilingual Customer Service Representative, Spanish

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Conduct inbound and outbound calls.

• Provide a consistently high level of customer service experience.

• Oversee customer accounts and offer technical assistance.

• Input application data accurately.

• Handle online chat inquiries as assigned.

• Understand and adhere to established procedures and policies.

• Exhibit creative problem-solving abilities.

• Show flexibility and adaptability to evolving projects and updates.

• Manage time and tasks effectively, demonstrating multitasking and prioritization skills.

• Engage in extensive self-study, training, and testing, with eligibility for progression through training and certifications contingent upon passing required exams.

• Comply with regulated guidelines for communication across all channels.

⛳️ Requirements

• Must be 18 years of age or older.

• Complete a background check and drug test within 3 days.

• Must have a dedicated, private, and secure workspace.

• A personal device with a functioning camera is required during the Training Period.

• Must be committed to full attendance during the paid 3-week Training period.

• A minimum internet speed of 100 mb/s with an ethernet cable or fiber broadband internet and a hard-wired ethernet connection is required.

• Not compatible with mobile internet service providers and/or satellite connections.

• Not compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (e.g., T-Mobile is not compatible with our internal systems).

🏝️ Benefits

• Paid training.

• Performance and attendance-based incentives, in addition to base pay.

• The convenience of working from home.

• A collaborative and supportive team environment.

• 401K match.

• Individual Coverage HRA (ICHRA).

• Paid time off (PTO).