Bilingual – Customer Service Representative, Spanish

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Telephone Support – provide telephone assistance as scheduled.

• Ensure that customer inquiries are addressed thoroughly in a professional, compassionate, and responsive manner, commitments to conduct research and follow up are fulfilled, unresolved issues are addressed, and all contacts – including information and resolutions achieved – are documented in the proper ticketing system.

• E-mail & Chat Support – perform as scheduled. Respond to and complete all assigned messages or contacts; ensure that all customer questions and concerns are handled in the response.

• Accurately record customer details and resolutions in the designated ticketing system.

• Skill Improvement – continuously seek to enhance the cognitive and customer service competencies required for the role. This includes proficiency with supported products, demonstrated problem-solving capabilities, and excellent verbal and written communication skills.

• Ability to read, review, and comprehend support materials provided by the contact center and its clients.

• Attend all training sessions and complete any assigned exercises.

• Communication – offer feedback on support challenges, resolutions, or suggestions to the immediate supervisor or department manager. Relay trends, concerns, and suitable solutions to supervisors and management.

• Support Coworkers – offer procedural guidance and assistance to fellow representatives. Help foster and maintain positive working relationships with support clients.

• Carry out all support functions within the parameters of the contact center and client policies and procedures.

• Uphold departmental productivity standards while ensuring accuracy in the applicable ticketing system.

⛳️ Requirements

• Exceptional written and verbal communication skills in Spanish, including strong listening abilities.

• Excellent interpersonal skills to create and sustain effective relationships with customers, colleagues, superiors, and business contacts in a professional and courteous manner.

• Intermediate to advanced computer skills with a focus on Internet knowledge.

• Capability to deliver exceptional customer care.

• Must demonstrate reliability, adaptability, and flexibility.

• Basic mathematics skills.

• Creative thinking and reasoning abilities.

🏝️ Benefits

• Opportunities for professional growth, development, and advancement within the organization.

• 100% remote working environment.

• Comprehensive training on hardware and software applications for eligible candidates.

• Knowledge and experience in fundamental computer applications.

• Competitive salary and a complete benefits package for full-time employees.

• Health, Dental, Vision, and Life Insurance Plans, 401K, and Paid Time Off (PTO).