Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Responding to incoming calls promptly

• Providing accurate account details to callers

• Efficiently directing callers to the relevant departments or agencies

• Keeping up-to-date with procedures and systems

• Relaying client concerns and feedback to management

• Investigating and handling correspondence received via email, fax, and mail

⛳️ Requirements

• Bilingual in Spanish and English

• High School Diploma or equivalent is required

• Minimum of one year of prior experience in customer service or call center operations

• Skilled in data entry, including keyboard, mouse, and 10-key pad

• Basic familiarity with Microsoft Windows and Office applications

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work arrangements

• Paid time off

• Opportunities for professional development