Bilingual Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide assistance to individuals daily by answering calls, actively listening to comprehend customers' needs, and responding to their inquiries.

• Handle a consistent influx of incoming calls from clients while navigating various systems.

• Aid members in enrolling in the Medicare plan, disenrolling from their current plan, and processing claims related to their plan, among other tasks.

• Effectively learn and operate 30-40 different systems.

⛳️ Requirements

• Must possess fluency in both English and Spanish.

• Outstanding communication abilities.

• Successfully pass a customer service assessment and typing test.

• Proficient in keyboarding and software applications.

• Strong problem-solving capabilities.

• Ability to efficiently manage multiple tasks simultaneously.

• High school diploma, GED, or a college degree is required.

• Must successfully complete a mandatory paid training program.

• Completion of a background check is necessary for this position.

🏝️ Benefits

• Health benefits, including medical, dental, and vision coverage, are available starting on the first day of employment.

• Paid time off begins to accrue after 180 days of employment.

• Training is compensated.