Bilingual Customer Service

This is a fully remote position, open to applicants in Texas.

📋 Description

• Handle inbound service telephone inquiries and respond to customer questions with professionalism.

• Redirect specific inquiries as instructed for prompt resolution.

• Record each customer interaction and resolution in the tracking system.

• Offer assistance for phone services.

• Enable the addition of funds to inmate accounts.

• Maintain a courteous and professional demeanor while addressing customer requests and concerns.

• Operate independently and comply with the assigned schedule.

• Manage multiple computer applications while engaging with customers.

⛳️ Requirements

• Proficient in both English and Spanish, both spoken and written.

• Minimum of one year of experience in a call center environment.

• Excellent communication skills in English and Spanish.

• Ability to fully participate in the classroom training program.

• Capability to meet or surpass performance objectives.

• Competence to thrive in a fast-paced, time-sensitive environment.

• Technologically adept and capable of resolving minor technical issues with minimal support.

• Self-driven and capable of working independently with limited assistance.

• Proficient in multitasking across various computer applications while conversing with customers.

• Must reside in Texas.

• Desktop or laptop must be compatible with Windows 11; devices such as Apple/Mac, tablets, smart devices, Windows Mini PCs, Chromebooks, and Android systems are not permissible.

• Computer must be equipped with at least 8GB RAM and an i3 4th-generation or better processor.

• Two monitors are required for use.

• USB headset with a noise-canceling microphone is necessary; 3.5 mm and gaming-style headsets are not accepted.

• High-speed internet connection via wired Ethernet is mandatory; Wi-Fi, satellite, hotspot, and mobile broadband connections are prohibited.

• Internet upload speed must be at least 25 Mbps, with a download speed of 50 Mbps.

• Internet service provider must provide a highly stable connection with 1% or less packet loss.

• Latency must be under 100ms.

• Must have access to a cell phone or tablet that meets Android 8.0+ or iOS 14+ standards.

• Installation of the Microsoft Authenticator (MFA) application as required by Qualfon IT is necessary.

🏝️ Benefits

• Virtual paid training from home in Texas.