Bilingual Customer Service Agent, English/French

This is a fully remote position, open to applicants in Canada.

📋 Description

• Handle transactions and various inquiries utilizing Outlook, SAP, and Esker.

• Manage calls from distributors and some end users.

• Deliver accurate information to both internal and external clients.

• Collaborate with relevant functional teams or members to proactively address errors and inefficiencies in the order process.

⛳️ Requirements

• College or university diploma/degree.

• Bilingual (French/English) proficiency in both written and spoken forms (a significant asset).

• Ability to manage multiple tasks in a high-volume call/systems environment while remaining composed and adaptable.

• Proficient communication skills (oral and written) with sales personnel and distributors in a professional and courteous manner.

• Strong keyboard and data entry capabilities (minimum 30 wpm).

• Team-oriented – capable of collaborating effectively within a large team.

• Must be reliable, able to make decisions, follow through on team responsibilities, and assist other associates with minimal supervision.

• Capable of quickly absorbing marketing programs, product information, and all other company policies and procedures.

🏝️ Benefits

• Competitive compensation and benefits package.

• Provision of a company laptop.

• Discounts at Goodlife Fitness.

• Employee product purchasing options.

• Opportunities for growth and development across our diverse lines of business.