Bilingual Customer Service Advocate – French, English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary point of contact for clients by managing inbound calls and resolving inquiries through various channels.

• Efficiently navigate multiple computer systems and customer service platforms simultaneously to handle account inquiries and complete assigned tasks.

• Maintain a comprehensive understanding of Citi products and services to offer relevant client support.

• Recognize potential risks and exercise sound judgment to safeguard the business.

• Adhere to compliance, regulatory, ethical, and Citi policy standards.

• Provide outstanding client experiences in line with service metrics, focusing on first-call resolution.

• Address client disputes and maintain relationships while reducing operating losses and preserving trust.

⛳️ Requirements

• 1–3 years of experience in a customer-facing or service-oriented position.

• Proficient in Microsoft Office and Windows operating systems.

• Strong data entry capabilities.

• Clear and confident communication skills, both verbal and written.

• Ability to manage multiple systems and platforms in a fast-paced environment.

• High school diploma or equivalent required.

• Fluency in both French and English.

• Availability to work assigned shifts during business hours, including statutory holidays and weekends.

• Able to work until 9:00 p.m. Monday through Friday.

• Available to work until 6:00 p.m. on Saturdays and Sundays.

• High-speed internet connection with a minimum of 10.0 Mbps and 3.0 Kbps downstream is necessary.

• Dial-up, satellite, and Wi-Fi internet connections are not supported.

• A dedicated, quiet workspace is required.

• Proper home-office working conditions and necessary technology must be in place.

• An attached resume is mandatory.

• Full-time availability for 37.5 hours per week is essential.

🏝️ Benefits

• Medical and dental health coverage effective from Day 1.

• Flexible work strategies available.

• Retirement and savings plans offered.

• Generous paid time off, including vacation and holidays.

• Confidential mental health resources and assistance programs provided.

• Structured development opportunities available.

• Supportive team environment fostered.

• Opportunities for career advancement within the company.

• Required technology for home-office work will be supplied.