Bilingual Customer Experience & Operations Consultant – French

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the main point of contact for Sirva’s clients throughout their mobility journey.

• Initiate proactive outreach to customers to welcome them and inform them about available services.

• Engage with the latest technological advancements to promote effective tool usage.

• Assess customer needs and provide effective guidance during their journey.

• Work collaboratively with both internal and external teams to meet customer requirements.

• Champion data accuracy to enhance the overall customer experience.

⛳️ Requirements

• High school diploma or equivalent qualification.

• A university or college degree is preferred.

• A minimum of 1 year of experience in customer experience or business operations is preferred.

• Bilingual proficiency in English and French is required.

• International experience is advantageous, though not mandatory.

🏝️ Benefits

• Comprehensive benefits packages along with a wellness program.

• Generous company-sponsored vacation days and holiday leave.

• Flexibility in the workplace to support a balanced work/life integration.

• Continuous opportunities for personal growth and career advancement.