Bilingual Claims Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with the User Support Team to address participant claim issues by answering inquiries and resolving tickets in our ticketing system.

• Provide support for the User Support Team as necessary, which includes handling calls from participants and service delivery staff.

• Accurately process client claims and service provider invoices in the case management system, ensuring compliance with contractual and legislative requirements.

• Review, process, and invoice all RSVP services to meet contractual standards as required.

• Conduct quality assurance for claims and invoices processed by fellow Claims Specialists.

• Respond to inquiries from field staff related to claims and other administrative matters via phone and secure messaging.

• Prepare cheques and EFT payments.

• Carry out filing, mailing, scanning, and other administrative tasks.

⛳️ Requirements

• Proficient in MS Excel and Word.

• Strong problem-solving and prioritization skills.

• Ability to work both independently and collaboratively within a team environment.

• Eagerness to learn and improve skills.

• Excellent interpersonal skills.

• Detail-oriented in a fast-paced, constantly changing environment.

• Prior experience in claims processing or a financial services setting.

• Capability to consistently meet assigned targets and deadlines.

• High degree of confidentiality; employment is contingent upon Security Clearance – Reliability Status.

🏝️ Benefits

• Competitive salary ranging from $48,477 to $52,786.50 per year (based on full-time hours).

• Comprehensive and flexible health and dental benefits.

• RRSP Matching program of 1.5% of base earnings.

• Continuous learning and development opportunities.

• Generous time-off policies that support work/life balance.

• A diverse and inclusive workplace with a proven record of high employee engagement and teamwork.

• The chance to engage in work that makes a meaningful impact!