BI Claims Adjuster, Courier Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt, courteous, and high-quality customer service to all policyholders and claimants by responding to customer calls, texts, and/or emails in a timely and accurate manner.

• Collect necessary information from customers to initiate claims, clarify policy details, provide coverage explanations, and educate them on the claims process and subsequent steps.

• Oversee a portfolio of claims, set initial reserves for all potential exposures, and make adjustments as needed throughout the claims process.

• Collaborate with the APD team on the management of property damage claims.

• Identify recovery opportunities related to subrogation and salvage, as well as total loss situations.

• Ensure adherence to specific state regulations, policy provisions, and standard operating procedures.

• Negotiate suitable settlements with claimants, insured parties, and attorneys within the approved payment authority.

• Contribute insights for the ongoing development of claims guidelines, best practices, and process enhancements.

• Possess comprehensive knowledge of claims processes and ensure that outside investigative service providers, including independent appraisers and defense counsel, are directed according to our needs for a swift and appropriate resolution, while keeping our clients informed as necessary.

• Participate in learning opportunities to enhance understanding of claims statutes, recent and updated court rulings affecting the claims function, current internal guidelines, and modifications to policies.

⛳️ Requirements

• At least 5 years of experience in commercial transportation, particularly in delivery and/or courier bodily injury, UM/UIM, litigation, and/or catastrophic loss claims.

• Active licensure in your home state or designated home state.

• Willingness to obtain all relevant licenses within 45 days of hire.

• Bachelor's degree preferred (candidates without one are encouraged to apply if they possess all other qualifications).

• Understanding of state regulations, policy provisions, and standard operating procedures.

• Willingness to travel based on client and claims needs.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching.

• Competitive PTO policy – we prioritize our employees' well-being, ensuring they remain fresh, healthy, happy, and energized!

• Generous family leave policy available after 8 months of continuous employment.

• Flexibility to work from anywhere to support your work-life balance.

• Provision of an Apple laptop, a large second monitor, and other quality-of-life equipment you may desire.

• Attention to your feedback to enhance and address the long-standing challenges faced by adjusters in the claims role.

• Efforts directed toward minimizing and eliminating administrative tasks from the adjuster role.

• Promotion of a culture characterized by empathy, transparency, and empowerment in a remote-first environment.