Behavioral Health Peer Support Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Uphold the company's mission and values while delivering outstanding services to our clients and patients.

• Offer practical, everyday support to help individuals navigate daily challenges through modeling and coaching.

• Share your personal journey of mental health recovery based on a predefined plan via telephone/telehealth with peers.

• Manage a personal caseload of peers, their families, and/or support systems through regular telephone/telehealth sessions.

• Keep timely and accurate records of patient interactions and data.

• Efficiently handle call queues and pre-scheduled calls in a prompt, engaging, or meaningful way.

• Participate in an on-call rotation with team members for MAP’s 24/7 after-hours support line.

• Help peers identify additional resources to support their holistic recovery objectives.

• Evaluate any client concerns, escalate as necessary, and collaborate with leadership to find solutions.

• Project a professional and courteous demeanor to MAP’s patients and colleagues.

• Contribute to staffing and company meetings in a well-paced and concise manner.

⛳️ Requirements

• A state Certified Peer Support Specialist (CPS) certification is mandatory for employment.

• A Nationally Certified Peer Support Specialist (NCPS) certification through Mental Health America is preferred.

• At least three (3) years of experience in behavioral health, substance use disorder, or peer support settings is required.

• Must possess personal experience with a mental health condition.

• Must be actively stable in mental health recovery.

• High emotional intelligence with the capacity to process insights and accept feedback is essential.

• Ability to remain calm and composed in crisis situations.

• Capability to establish boundaries, recognizing that personal disclosures may affect your own recovery journey.

• Maintain a lifestyle that fosters ongoing mental, physical, and spiritual well-being through effective stress management.

• Ability to nurture healthy interpersonal relationships and connect with others.

• Skill in processing change through effective communication strategies.

• Understanding and sensitivity to the challenges faced by individuals and families impacted by behavioral health, approached in a stigma-free and accepting manner.

• Must comply with MAP’s Teleworking requirements and expectations, which include having a quiet designated office space with a locked door and access to high-speed internet.

• Employment is contingent upon successful completion of a background check and drug screening.

🏝️ Benefits

• A supportive company culture that appreciates your contributions while encouraging your learning, growth, and career advancement.

• Employer-sponsored medical, dental, vision, life insurance, and disability insurance benefits.

• Access to a 401K Plan.

• Generous paid time off.

• Personal Care leave.

• Floating Holidays.

• Employee Assistance Program.

• Telework Environment.