BDC Receptionist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Promptly deliver inquiries/messages intended for other sales personnel and departments.

• Provide exceptional customer service in a high-volume dealership within a fast-paced work environment.

• Answer incoming calls in a timely and professional manner.

• Respond to incoming calls in a friendly manner using a multi-line phone operator system.

• Identify customer needs, clarify information, and direct inquiries to the appropriate department.

• Recognize and escalate customer service issues to supervisors as needed.

• Adhere to scripts and procedures to guarantee the highest level of customer service.

⛳️ Requirements

• Willingness to work in the US Timezone.

• Excellent verbal and written communication abilities.

• 1-2 years of experience in customer service.

• Must possess personal work-from-home equipment and a quiet working environment.

• Demonstrates an enthusiastic and positive attitude.

• Self-motivated individual.

• Proficient with computer systems.

• Ability to multi-task effectively.

• Solution-oriented problem solver.

• Focused on customer satisfaction.

• Quick and efficient in task completion.

• Capable of typing more than 50 words per minute at a minimum.

• Must have a Windows laptop or desktop computer, with a minimum system requirement of an Intel® Core™ i5 Processor and at least 8GB RAM.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Flexible working hours to accommodate personal schedules.

• Opportunities for professional growth and development.