Atlassian Platform Administrator

📋 Description

• Administer, configure, and sustain Jira environments that cater to various Agile teams and program initiatives.

• Oversee workflows, custom fields, issue types, dashboards, permissions, notifications, and automation rules.

• Assist Jira projects that align with scaled Agile methodologies, including sprint planning, backlog management, and reporting.

• Create reporting to facilitate: flow visibility (cycle time, throughput, WIP), dependency tracking, and program-level insights.

• Ensure data integrity to support precise reporting and informed decision-making.

• Collaborate with Product and Delivery leadership to synchronize Jira usage with the program’s operational model and delivery goals.

• Resolve system issues, user access requests, workflow challenges, and configuration updates.

• Aid in the integration of Jira/Confluence with other enterprise tools as necessary.

• Produce documentation, user guides, and standard operating procedures.

• Maintain a platform backlog and roadmap focused on continuous enhancement.

• Offer end-user training and ongoing support to both technical and non-technical users.

• Engage in client meetings, status reviews, and program discussions as a reliable advisor and technical resource.

• Ensure adherence to federal security, documentation, and operational standards.

⛳️ Requirements

• Bachelor's degree in Information Systems, Computer Science, Business, or a related field (or equivalent experience).

• 5+ years of practical Jira administration experience.

• Experience supporting federal government contracts and Agile software development initiatives.

• Proficient in administering Jira Data Center.

• Experience with Jira migrations or significant reconfigurations.

• Solid understanding of Jira administration, workflows, permissions, schemes, dashboards, filters, and reporting.

• Experience in Agile and/or SAFe environments.

• Comprehensive knowledge of the SDLC and Agile project management methodologies.

• Familiarity with Atlassian tools such as Confluence and Jira Service Management is preferred.

• Exceptional troubleshooting, organizational, and analytical abilities.

• Strong written and verbal communication skills.

• Capacity to interact professionally and confidently with government clients and senior leadership.

• Excellent presentation and facilitation skills in both technical and non-technical discussions.

• Ability to gather requirements, translate business needs into Jira solutions, and articulate recommendations clearly.

• Strong customer service orientation with a focus on responsiveness and detail.

• Capability to manage competing priorities in a dynamic client environment.

• Proven track record of building relationships and maintaining credibility with stakeholders across multiple teams.

• Atlassian certifications are preferred (ACP-JA, ACP-620, etc.).

• SAFe certification or experience supporting SAFe programs.

• Experience in supporting DHA, DoD, or healthcare IT programs is preferred.

• Familiarity with reporting and metrics tools such as Power BI or advanced Excel reporting.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with employer matching.

• Opportunities for professional development and continuing education.

• Flexible work hours and remote work options.