Associate Customer Experience Agent – Personal Lines

This is a fully remote position, open to applicants in Oregon, +1 more state.

📋 Description

• Deliver fundamental operational and customer support to administrators, agents, brokers, and policyholders.

• Communicate effectively through telephone, chat, or email with various internal and external channels.

• Investigate and formulate suitable responses to customer inquiries.

• Maintain effective communication with the Lindbergh Insurance Group team.

• Accurately document customer interactions and transactions.

• Generate quotes and finalize coverage for RLI insurance products.

⛳️ Requirements

• Generally requires a high school diploma.

• P&C license is preferred but must be obtained within 3 months of employment.

• 0+ years of relevant experience for consideration [OR] an equivalent level of education and experience.

• Strong interpersonal and communication skills.

• Familiarity with personal and/or commercial P&C insurance is preferred.

• Capability to deliver outstanding customer service support.

• Detail-oriented with strong organizational skills.

• Ability to adhere to procedures as specified by management.

• Competence in managing multiple tasks simultaneously and prioritizing responsibilities in a fast-paced environment.

🏝️ Benefits

• Annual bonus plans.

• Employee stock ownership plan (ESOP).

• 401(k) with an automatic 3% company contribution.

• Annual 401k and ESOP profit-sharing contributions (up to 15% of eligible earnings).

• Paid time off (PTO) and holidays.

• Paid volunteer time off (VTO) to support our communities.

• Parental and family care leave.

• Flexible and hybrid work arrangements.

• Discounts for fitness centers and access to a free virtual fitness platform.

• Employee assistance program.

• Comprehensive medical, dental, and vision benefits.

• Flexible spending and health savings accounts.

• 2x base salary for group life and AD&D insurance.

• Options for voluntary life, critical illness, and accident insurance for purchase.

• Short-term and long-term disability benefits.

• Opportunities for training and certification.

• Tuition reimbursement.

• Education bonuses.