Android/iOS Specialist – Enterprise Mobility, Microsoft Intune

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Act as a technical Subject Matter Expert (SME) for enterprise iOS/iPadOS and Android Enterprise devices.

• Assist in the planning, testing, execution, troubleshooting, and validation of the transition from VMware Workspace ONE/AirWatch to Microsoft Intune.

• Configure, manage, and resolve issues related to mobile-device enrollment and provisioning.

• Set up and provide support for Apple Business Manager, Apple Automated Device Enrollment, Android Enterprise, Google Zero-Touch Enrollment, and Samsung Knox Mobile Enrollment.

• Develop, configure, test, and troubleshoot Intune enrollment profiles, configuration profiles, compliance policies, device restrictions, security settings, application assignments, and user/device group assignments.

• Support use cases for corporate-owned, dedicated/kiosk, and shared devices.

• Configure and resolve issues with managed mobile applications, including those from public stores and internally developed applications.

• Validate the functionality of devices and applications following OS updates, security patches, application releases, and policy modifications.

• Diagnose complex mobile-device problems related to enrollment, authentication, application deployment, configuration, connectivity, compliance, and security.

• Assist with integration into Microsoft Entra ID, Conditional Access, MFA, enterprise identity services, and mobile security controls.

• Support certificate-based authentication and manage mobile certificate lifecycle processes, including PKI/SCEP integrations.

• Facilitate mobile security features such as encryption, device attestation, application protection, DLP controls, and per-app VPN setups.

• Perform remote administration and remediation of devices, including locking, wiping, retiring, removing applications, and ensuring compliance.

• Participate in migration pilots and production rollouts while ensuring device readiness.

• Provide Tier 3 escalation support for mobile-device incidents and complex user-related issues.

• Create and maintain technical documentation, Standard Operating Procedures (SOPs), configuration standards, troubleshooting guides, and knowledge-base articles.

• Collaborate with teams in endpoint engineering, identity, cybersecurity, networking, application development, service desk, and customer support.

⛳️ Requirements

• Over 5 years of experience in supporting enterprise mobility, endpoint management, systems administration, or similar enterprise IT environments.

• Practical experience managing Apple iOS/iPadOS devices within an enterprise MDM setting.

• Practical experience managing Android Enterprise devices within an enterprise MDM setting.

• Practical experience administering Microsoft Intune for mobile-device management.

• Knowledge of configuring and troubleshooting device enrollment, configuration profiles, compliance policies, device restrictions, managed applications, and mobile security controls.

• Familiarity with enterprise mobile-device provisioning and enrollment technologies.

• Experience resolving complex issues related to mobile-device enrollment, configuration, authentication, applications, and compliance.

• Knowledge of Microsoft Entra ID/Azure AD and identity-based access controls.

• Experience supporting mobile-device migrations, large-scale deployments, or transitions in enterprise endpoints.

• Experience providing Tier 2/Tier 3 technical support within a production enterprise environment.

• Strong skills in technical documentation and troubleshooting.

• Ability to work within structured security, change-management, and production-support processes.

• U.S. citizenship is required.

• Ability to meet customer background investigation and suitability requirements.

• Preferred: Experience with VMware Workspace ONE/AirWatch administration and migration.

• Preferred: Familiarity with Apple Business Manager, Automated Device Enrollment, Android Enterprise, Samsung Knox Mobile Enrollment, and Google Zero-Touch Enrollment.

• Preferred: Experience with corporate-owned, kiosk/dedicated, and shared-device deployments.

• Preferred: Knowledge of Microsoft Entra Conditional Access and MFA.

• Preferred: Experience in MAM/application protection.

• Preferred: Knowledge of PKI, SCEP, certificate lifecycle, PIV/CAC, or derived credential processes.

• Preferred: Experience with mobile threat defense, endpoint security, per-app VPN, mobile DLP, PowerShell, Microsoft Graph API, REST API, Splunk/SIEM, and in federal or regulated environments.

🏝️ Benefits

• Paid Federal Holidays.

• Options for Health, Dental, and Vision insurance.

• Simple IRA with matching contributions.

• Comprehensive Paid Vacation Policy.

• Assistance for Continuing Education.

• Short Term Disability coverage.

• Long Term Disability coverage.

• Life insurance provided by the company.