Analista de Sucesso em Licitação

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Establish a friendly and professional relationship with clients;

• Align expectations with clients in your portfolio, identify opportunities, and showcase results (QBR);

• Identify and create business and expansion opportunities;

• Be responsible for the strategy and service to clients, aiming to achieve a high NPS level (and its management). Therefore, it is essential to ensure excellent service and enhance your knowledge during interactions, generating maximum value for clients;

• Develop a strategic approach to engage the client portfolio under your responsibility;

• Build a solid relationship with each client and work to maintain the stability of these contracts, opening up possibilities for expansion;

• Monitor, address, and reverse Churn;

• Foster client loyalty through a friendly and productive relationship;

⛳️ Requirements

• Bachelor's degree completed or in progress in Administration, Law, Public Management, or related fields.

• Strong logical reasoning and aptitude for data/information analysis;

• Organizational skills to ensure quality in deliverables;

• Experience in customer service within the customer success area;

• Professional demeanor to build credibility with diverse client profiles;

• Resilience to handle pressure, client resistance, and multiple demands;

• Effective communication to be clear and assertive;

• Experience and good knowledge of bidding processes;

🏝️ Benefits

• Vale Alimentação: R$ 770,00 on the Flash card

• Home Office Assistance: R$ 230,00 on the Flash card

• Health Plan: Company pays 100% of the monthly fee

• Dental Plan: Company pays 100% of the monthly fee

• Emotional Health Plan

• Discounts at Pharmacies

• Life Insurance

• OpenEnglish Partnership

• Coworking at the Woba Network (Brazil, Argentina, Mexico, Portugal)

• Day Off on Birthday

• Welcome Gift