AI Solution Architect, I

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and sustain Power BI dashboards for the Sales Engineering leadership team, focusing on capacity, utilization, pipeline health, SLA metrics, customer trends, and productivity insights.

• Create AI-driven workflows utilizing Python, Azure AI, LLMs, and various automation tools to enhance internal processes (including routing, assignments, data cleanup, and forecasting).

• Assist in data cleaning, the creation of datasets, and the development of analytical models that improve forecasting and customer segmentation.

• Aid in the construction of AI-based scoring models to assess customer health, predict renewals, and determine service demand.

• Produce internal documentation, playbooks, and instructional guides for dashboards and automation processes.

• Engage in customer calls alongside Solution Architects to provide insights on AI, dashboards, or recommendations for automation.

• Support demonstrations and proof-of-concept initiatives involving AI solutions from Cisco, Genesys, Juniper, Palo Alto, Dell, Extreme, and other partners.

• Convert technical AI outputs into straightforward business terminology suitable for customers and account teams.

• Assist in the integration of AI into C1 offerings.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Data Science, Information Science, or a related discipline.

• Foundational experience in Python, SQL, and analytics tools (with a preference for Power BI).

• Strong comprehension of AI/ML concepts (including regression, classification, LLMs, and data manipulation).

• Capability to communicate effectively, summarize insights, and support customer engagements.

• Exceptional problem-solving abilities, a keen intellectual curiosity, and a readiness to learn quickly.

• Familiarity with enterprise technologies from Cisco, Dell, Genesys, Palo Alto, and similar companies.

• Project involvement in developing models, dashboards, or AI applications.

• Experience with Power BI, Snowflake, Azure AI, or data engineering principles (preferred).

• Understanding of APIs, automation frameworks, or basic full-stack development (preferred).

• Previous experience in customer-facing roles or presales environments (preferred).

🏝️ Benefits

• 401(k) Plan with a 35% employer match per dollar up to 10% employee contribution.

• Medical Coverage through three platforms: UnitedHealthcare, Reference Based Pricing (including member advocacy), and Kaiser.

• RX Home Delivery services.

• HSA with employer contribution.

• Coverage for In-vitro Fertility treatments.

• Dental insurance.

• Vision coverage with two plans offering 12-month and 24-month frame allowances.

• Flexible Spending Accounts (FSA) for Healthcare, Dependent Care, and Limited Purpose.

• Pre-tax Commuter Plans available.

• Employer-paid Life Insurance benefits.

• Employer-paid Short and Long Term Disability coverage.

• Choice of Long Term Disability through employer-paid or optional self-paid plans.

• Paid Parental Leave offering 4 weeks at 100% pay.

• Access to an Employee Assistance Plan.

• Voluntary Life Insurance options for team members, spouses, and children.

• Voluntary Accidental Death coverage for team members and spouses.

• Legal and ID Theft Protection Plans.

• TeleHealth services.

• Wellness programs through Omada Health, promoting healthy living solutions.

• Travel Assistance services.

• Business Travel Accident Coverage.

• Medical coverage for foreign travel.

• Employer-paid Pet Telehealth services.

• Accident Insurance options.

• Critical Illness Insurance coverage.

• Hospital Indemnity Insurance options.

• Volunteer Time Off provided.

• 10 designated Holidays throughout the year.

• Summer Sizzle event.

• On Demand Pay (Daily Pay) available.