Aftermarket Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute the daily operations associated with the sales support role, ensuring efficiency and compliance with company standards.

• Provide high-quality, responsive service to clients and territory managers, promptly addressing inquiries, managing orders, and resolving issues in a fast-paced environment.

• Assist in crafting sales strategies for parts that align with the company’s goals.

• Aid in the execution of sales promotions.

• Offer technical support as required.

• Monitor sales metrics, analyze trends, and implement enhancements to sales processes.

• Collaborate closely with inventory teams to maintain accurate stock levels for commercial parts, reducing both overstock and stockouts.

• Work with purchasing to anticipate needs and manage supply chain logistics.

• Utilize data to inform decision-making and enhance team performance.

• Coordinate with other departments such as marketing, technical support, and sales to ensure a unified approach to business objectives.

• Engage in cross-functional teams to promote company-wide initiatives.

• Support store personnel (ISPs and DCMs) in identifying, quoting, and ordering parts and supplies.

• Collaborate effectively with colleagues.

• Participate in ongoing training to remain updated on product knowledge.

• Adhere to all company policies and procedures.

• Maintain consistent, punctual, and reliable attendance and availability.

⛳️ Requirements

• Bachelor’s Degree is preferred.

• Minimum of 2 years’ experience in the HVAC industry or a related field.

• At least 2 years of experience with HVAC commercial parts and products.

• A minimum of 2 years in customer service roles.

• Proficient in MS Office, particularly MS Excel.

• Experience with SAP is a plus.

• Demonstrated ability to multitask effectively.

• Excellent written and verbal communication skills.

• Preferred analytical aptitude.

• Must possess a valid driver’s license.

• Must have a satisfactory driving record as determined by company driver policies.

🏝️ Benefits

• Competitive weekly/bi-weekly pay.

• Discretionary bonuses.

• 401(k) with company match.

• Employee Stock Purchase Plan.

• Paid time off (including vacation, sick leave, volunteer days, holidays, birthdays, and floating holidays).

• Medical, dental, and vision coverage.

• Flexible spending accounts.

• Company-paid life insurance and short-term disability.

• Optional long-term disability.

• Additional life insurance options available.