Account Manager, Customer Success

This is a fully remote position, open to applicants in California, +7 more states.

📋 Description

• Cultivate professional relationships with clients.

• Assist clients in enhancing their dealership's online visibility.

• Sustain customer relationships by adding value, retaining clients, and offering additional marketing and website services.

• Effectively communicate the services provided and their associated value.

• Utilize various tools and statistical data to recommend enhancements.

• Conduct monthly reporting calls with clients.

• Oversee assigned accounts with a focus on revenue growth and client retention.

• Market and promote additional marketing and website solutions.

• Evaluate and monitor services to ensure quality standards are upheld.

• Facilitate a smooth onboarding process for clients.

• Address incoming customer inquiries and deliver suitable solutions.

• Maintain records of customer interactions and manage accounts.

• Identify risks to retention and proactively work to mitigate them.

• Engage in educational opportunities to enhance job knowledge.

⛳️ Requirements

• Minimum of 2 years' experience in Customer Service.

• At least 1 year of experience in Digital Marketing is preferred.

• Familiarity with CRM systems is preferred.

• Exceptional time management and organizational skills.

• Strong communication and interpersonal abilities.

• Adaptable, energetic, and a team-oriented mindset.

• Capability to type at least 45 words per minute.

• Proficient in multitasking effectively.

• Skilled in Microsoft Word, Excel, and Outlook, with working knowledge of Google Apps.

• Strong technical aptitude and quick learning ability.

🏝️ Benefits

• Equal employment opportunities (EEO) for all employees and job applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.

• Adherence to relevant state and local laws governing nondiscrimination in employment across all company locations.

• Zero tolerance for any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.