Account Manager – Absence

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and oversee overall client satisfaction, retention, and account growth for a portfolio of customer accounts within ComPsych’s partnerships.

• Achieve client retention and account growth targets through metrics of customer satisfaction and opportunities for upselling.

• Cultivate and manage client relationships utilizing insights and independent judgment.

• Comprehend customers’ business, human capital, and benefits challenges while effectively communicating ComPsych’s value proposition.

• Provide project management and develop communication strategies for newly onboarded accounts.

• Train both internal and customer staff for accounts that have recently been implemented.

• Investigate, monitor, and resolve customer and client issues, including in multi-stakeholder environments.

• Prepare analysis and trend reports related to utilization.

• Assess implementation processes and propose and drive improvements for efficiency and client experience.

• Collaborate cross-functionally with teams in Operations, Compliance, Product, and Sales.

• Assist the partnership lead as required.

• Establish and nurture professional relationships with ComPsych business leaders and team members.

• Travel as necessary for mandatory kick-off events, client meetings, and other business requirements.

• Perform additional duties as assigned.

⛳️ Requirements

• A Bachelor’s degree in Human Resources, Business Administration, or another relevant field is required.

• A minimum of 2 years of account management experience in a regulated industry is required.

• Preferably 3+ years of experience in insurance, benefits, healthcare, or human resources–related account management.

• Strong experience in providing strategic account management is required.

• Experience with large or complex accounts is advantageous.

• Experience supporting partnerships, brokers, consultants, or channel relationships is a significant plus.

• A proven history of successfully selling additional service lines to existing customers.

• Exceptional communication, presentation, and relationship management abilities.

• Required skills in project management, critical thinking, and a keen attention to detail.

• Ability to manage conflicting priorities across multiple customer accounts.

• Proficient in Microsoft Office Suite is essential.

• Experience with CRM systems is a plus.

• A reliable high-speed internet connection and a workspace that is free from distractions and noise are required.

• Must be able to be present on camera during work-related training sessions, meetings, and events.

• Capability to sit or stand at a desk for extended periods while working on a computer.

• Willingness to travel as needed to engage with new and existing clients, approximately 25% of the time.

🏝️ Benefits

• Comprehensive benefits package.

• Paid Time Off (PTO).

• Medical coverage.

• Dental coverage.

• Vision coverage.

• 401(k) plan with matching contributions.

• Robust Employee Assistance Program (EAP).

• Wellness program.

• Bonus opportunities.

• Flexible remote work schedule.