ABA Scheduler

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Promptly and accurately receive, review, and process appointment requests.

• Schedule and enter appointments in Aloha following established workflows.

• Primarily manage scheduling activities using Salesforce and Aloha.

• Ensure appointment and scheduling information is accurate and current.

• Identify and escalate any missing, incomplete, or conflicting information as necessary.

• Collaborate with internal teams to guarantee correct scheduling of appointments.

• Consistently adhere to established processes and procedures.

• As the role evolves, assist with direct family communication via text, including scheduling coordination, appointment confirmations, and updates.

⛳️ Requirements

• Preferred prior experience in scheduling, administration, healthcare coordination, or customer support.

• Strong focus on detail and accuracy.

• Highly organized, capable of efficiently managing multiple appointment requests.

• Excellent written communication skills.

• Comfortable working extensively across various systems and platforms.

• Ability to consistently follow established processes and workflows.

• Quick to adapt to new scheduling platforms and client-specific workflows.

• Comfortable performing repetitive administrative tasks while maintaining accuracy and efficiency.

• Preferred experience in healthcare, behavioral health, or ABA organizations.

• Preferred experience in communication with patients, families, or customers.

• Familiarity with scheduling or CRM platforms is preferred.

• Required tools include Salesforce and Aloha.

• Must be comfortable working US hours.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and career growth.

• Collaborative and supportive work environment.

• Flexible work hours and remote work options.