This is a fully remote position, open to applicants in India.

• Lead, mentor, and enhance the capabilities of a team focused on engagement and investigation.

• Establish clear objectives and performance standards across outreach, investigation support, and customer engagement initiatives.

• Monitor team KPIs, conversion rates, and the overall effectiveness of campaigns.

• Evaluate engagement pipelines and customer behaviors to pinpoint bottlenecks and areas for process enhancement.

• Manage regular operational reporting for internal leadership and global stakeholders.

• Assist in handling escalations, conducting complex negotiations, and making strategic decisions when senior intervention is necessary.

• A minimum of 2 years of experience in people management.

• Proficiency in CRM systems and reporting tools.

• Advanced skills in stakeholder management.

• A strong analytical mindset.

• Practical experience with CRM systems, spreadsheets, and structured operational tracking methodologies.

• Outstanding stakeholder management abilities.

• Ability to thrive in dynamic, fast-paced environments where ownership and adaptability are essential.

• Additional consideration for experience in software compliance, software licensing, anti-piracy, or SaaS sales operations.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working arrangements and a supportive work environment.

Team Lead, Compliance Operations

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